> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recruitcha.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Recruitcha Troubleshooting: Fix Common Issues Fast

> Step-by-step fixes for the most common Recruitcha issues — LinkedIn connection errors, campaigns not sending, inbox problems, and billing questions.

## Signal not sourcing hiring managers

1. **Check signal status** — ensure the signal is active, not paused
2. **Review filters** — overly narrow job titles or locations often return zero results; broaden one filter at a time
3. **Wait one cycle** — Job Listening runs every 24 hours; first results may take one business day
4. **Credits** — at zero balance, signals pause automatically. Top up or upgrade in **Settings → Billing**

### Job Listening returns irrelevant contacts

Tighten **Hiring Manager Filters** (seniority, title patterns) or narrow **Company Filters**. Remove overly broad job title synonyms.

### Market Mapping estimate seems high

Review filters before running. The **up to X credits** preview reflects maximum possible matches — actual spend depends on results returned.

## Export issues

### Integration not connected

Connect Instantly, HeyReach, Aimfox, Google Sheets, or Atlas under **Settings** before selecting that destination in the export modal.

### Instantly campaign not listed

Verify your API key and that the campaign exists in Instantly. Refresh the campaign list in the export modal.

### Auto-stream not sending new contacts

Confirm auto-stream is enabled for the signal, the integration is still connected, and you have credits remaining. CSV exports never auto-stream.

### Export blocked for insufficient credits

Enrichment columns require credits. Export standard fields only, top up credits, or remove paid columns.

## Monitor Connections

### No hiring posts detected

* Confirm LinkedIn is connected under **Settings**
* Expand hiring keywords to include conversational phrases (`know anyone who`, `referrals welcome`)
* Ensure your connection network is large enough to generate post volume

## Billing

### Credits reset unexpectedly

Pro and Pro+ reset every 30 days — unused credits do not roll over. Solo credits do not reset monthly.

### Member cannot top up

Only workspace **owners** can purchase credits or change plans. Ask your owner to top up or upgrade.

## Still stuck?

Contact support with your workspace name, signal name, approximate time of the issue, and screenshots of any error messages. Credit usage is logged in a ledger for investigation.